http://www.red-bean.com/dav/presentations/Poisonous-people.pdf
Do
Pay careful attention to a newcomer
- Even if they’re annoying at first
- Look for the fact under the emotion
- Extract a real bug report, if possible
- Know when to give up and ignore them
- Know when to forcibly boot them from community
- Repel trolls with niceness!!
Don’t
- Feed the energy creature! (old usenet adage)
- Give assholes "purchase"
- Engage them
- Get emotional
ほほー
